DEADRINGER

Frequently Asked Questions

Ordering

How do I know my order has been received?


You will receive an email from Deadringer Jewelry confirming your order has been received. You are free after recieving this email to get in touch with us with any questions.




How long till I receive my jewelry?



As each piece is made individually to your specifications we require a minimum of 6 weeks. We may be able to work to a shorter time frame depending on current work load, so please contact for confirmation if you require delivery by a specific deadline.




Where are you located?



We are located on the east coast of northern New Zealand. Therefore most orders are International to us, so you can be confident we are experienced with worldwide shipping procedure.




Can I contact you by phone?


It is probably easier for us to call you as the time differences worldwide can make for some interesting calling hours. Just email us with your contact phone number, country, and preferred call time, and we’ll be in touch.




All prices are in $USD


We price in $USD due to international customers in many countries.





Payment Options

Can I pay you directly by credit card?


Unfortunately not. All credit card transactions must be made through PayPal. However you should not need to open an account with PayPal to process a transaction.




Why does PayPal not accept my credit card?


PayPal have a very secure system of processing your details, so every precaution is made to ensure your transaction is legitimate. Should PayPal not accept your credit card we advise contacting them through their website www.paypal.com as we do not have any influence on their product or due process.




Can I pay another way?


Certainly. Some of our customers prefer to use Western Union’s money-order system, or alternatively you can contact us for our banking details you if you would prefer to wire funds to us directly.




Do I have to pay up front?


All products in our Core Range require full payment in advance. We may consider a payment plan on higher value pieces so just contact us for the options available.




Do you have Payment Plans?


Yes we do! We can set you up on a payment plan adjusted to suit. Please email us sales@deadringerjewelry to enquire about the item you would like and what might work for you. Please be advised however that this is designed to spread the cost to make things easier to afford, but there are limits. Payment plans are generally spread over a matter of 12 - 24 weeks. Please do not request plans spread over years.





Shipping

Is my shipment insured?


Yes. Deadringer Jewelry Limited provides full insurance cover on all shipments until your consignment has been signed off. Please note that should you request the courier leave your consignment unattended, we cannot accept responsibly in the event of damage or loss.




How do I track my order?


Your order will be sent by tracked post, and we will update you when the item has shipped with a tracking number.




Do you ship worldwide?


Yes. Packaging and shipping worldwide is included in the purchase prices of all our jewelry. Please note we do not cover any duties/taxes/vat applied by the Customs and Excise Office of the country of destination.




What customs duties will I have to pay?


Customs duties/taxes are determined by the country of destination and we cannot provide up to date information for all situations. We recommend contacting your Customs and Excise Office for all information pertaining to duties, taxes, vat etc.




What are your delivery options?


All our orders are sent via tracked mail. If you have a deadline, please get in touch to discuss first. These are custom made items and delivery times may vary.





Custom Commissions


Personalised Items

Engraving - what can I get?


There are several kinds of engraving - text and design. Engraving prices are based on the amount of work, which is determined by item shape, size and design. We can put text or symbols on your item with engraving, or we can use engraving to add to the design. We also have our new SCRATCH! line which allows you to add free-hand etching like scars, letters, holes, stitches or other freehand designs. The best way is to get in touch with us sales@deadringerjewelry.com and discuss your ideas.





Metals & Gems

Can I order a gold alloy?


Yes, we regularly work 10k, 14k & 18k in both yellow and white gold, and can work in platinum if you prefer. Please provide us with your finger size so we can accurately assess the metal content/weight of your ring.




Can I supply my own gold, silver or jewels?


Unfortunately no. We aspire to produce the very highest quality jewelry possible, so use only newly refined metals in all our work.




What do you make your jewelry from?


We work only in genuine natural gemstones and precious metals. We may work alternative materials in future and this will be clearly stated when any new product is introduced.




Can you turn my jewelry into something else?


In short, no. This is because of the stolen jewelry trade. We cannot accept jewelry for smelting or gems for resetting because there are too many people looking to convert stolen jewelry into untraceable items. Sorry, please do not ask.




Are your rings solid metal?


Generally yes, although some would be just too heavy to be practical if completely solid. All styles have images showing the interior of the ring for clarification, and we can always ‘solidify’ a style if you prefer that extra weight.





Finishes

What is Shadow finish?


Shadow finish is a combination of a textured surface and oxidisation to give a uniform matt black finish.




Does Shadow finish wear off?


Shadow finish will wear over time, and this is intended. The textured surface will largely retain its integrity creating a bone-like appearance as the natural burnishing of the surface occurs. This will result in a very similar appearance to our Industrial finish, which is essentially the same burnishing process applied in the workshop, rather than by natural wear.




What is Industrial finish?


The Industrial finish starts out as a Shadow finish which is subjected to a burnishing process in the workshop. This is essentially the same process that will occur naturally as your ring is worn.





Packaging

Will my jewelry be shipped in a coffin?


Your jewelry will be shipped in a small wooden crate unless a coffin is specified for a specific style.

Generally coffins are reserved for jewelry valued at US$800 and over, but it’s no problem to supply a coffin with artwork for an additional charge.

Please contact us with the specifics of your design for estimation!





Returns

How do I return an item?


Because our rings are customized to your size, we do require that you confirm your size at the time of ordering. Sometimes, as is the nature of rings bought on the internet, they may require an adjustment by us and we are happy to do this. We recommend all customers confirm their ring size with a professional jeweler in your town before ordering. We will also send you a photo of your item before shipping. If for any reason the item is damaged in shipping, we will, of course, take all steps to make good. Generally, the only reason a customer returns an item is to have it cleaned and serviced, or resized due to weight-loss or gain.





Have any questions or concerns? 

 

We’re always ready to chat! 

 

Email us with your contact and we will be in touch.

 

Contact us at:

sales@deadringerjewelry.com

OR fill out the contact form.

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